The typical turnaround time for final artwork approval is 7-10 business days. Rush orders can expedite this process for an additional fee, with completion within 2-3 business days. Factors like project complexity and workload may impact the estimate.

We offer free 15-minute consultations via phone and 30-minute consultations in person to help with your custom apparel needs. Don't hesitate to schedule a consultation with us today to discuss your project and receive expert guidance.

We do charge a $50 setup fee for screen printing. This fee is required due to the extensive effort needed to set up the printing equipment. The screens will remain up for 1 week after completing an order, after which a new setup fee will be required for additional orders.

The only service with a minimum product requirement is screen printing, which requires a quantity count of 25 pieces or more. For all other services, no minimum product quantity is required.

There is a one-time $35 digitizing fee to convert all images to an acceptable embroidery format. Once an image has been digitized, you will not be charged for future embroidery needs containing this same image, as long as its size and aspects remain unchanged.

The type of image required will vary depending on the service you choose. However, for the best possible results, all images submitted should be of high resolution.

For logo submissions, we prefer file formats such as .ai, .eps, .pdf, .png, and .jpg.

If submitting .png or .jpg, please ensure that they are high-resolution images.

If you have any questions about image requirements, please feel free to give us a call at (984) 900-7531 or email us at shaquana@jandkcustomdesign.com.

We don't have a physical store, but we do have a shared space where you can drop off your items. This will not compromise the quality of our work or your drop-off experience. If you have any questions, please contact us at (984) 900-7531 or shaquana@jandkcustomdesign.com.

If not being shipped you're welcome to pickup and/or drop off your items for customization at our location at 300 S Main St Suite 212, Holly Springs, NC 27540. Drop off and pick up times are between 9am to 5pm EST. Please feel free to contact us if you have any questions.

We offer the option for customers to provide their own garments or personal items for customization, or choose from our wide selection of customizable items and apparel. Whether you want to bring your own items or select from ours, we're happy to work with you to create your perfect customized product.